Customer 360

“Customer 360” puts customers at the center of everything, helps to engage them with our businesses down the road and delivers personalized customer experiences on any device.

 

Customer 360 is a new perspective of the client that displays all necessary info of a company from multiple contexts (Sales, Service, Finance and Credit) and systems (SFDC, SAP, BW). It helps them to make accurate interactions (phone calls, visits, sales) with the spokesperson of the Company.

Customer 360 is the first of many use cases of Einstein Analytics: a new Artificial Intelligence powered advanced analytics technology inside LafargeHolcim that boosts Sales market analysis. Einstein Analytics plays together with Mulesoft, an integration platform for connecting multiple sources of data, reducing the complexity and putting Sales information at the hands of sales reps, managers and directors. Customer 360 can be accessed by a PC/laptop, mobile phones and tablets.

 

Take a look at this quick video and learn about the solution!